Privacy Policy

Last updated: 27 October 2026

This website has no accounts, no sign-up forms, no advertising and no analytics cookies. We only receive personal data when you choose to contact us, and we use it to reply to you and to deliver the work you ask for.

This policy explains how Bit Pixel Sdn Bhd (202301043700), Kuala Lumpur, Malaysia ("we", "us") handles personal data in line with the Personal Data Protection Act 2010 of Malaysia ("PDPA"). It covers the website bitpixel.my and the way we deal with enquiries, clients and prospective clients.

Personal data we collect

Data	How we get it	Why we use it
Name, company, email, phone number, and whatever you write in your message or brief	You send it to us by email, WhatsApp or phone	To reply, prepare quotations, and plan and deliver projects
Business contact details, billing details and project correspondence	From you or your company when you become a client	To perform our contract, invoice, and meet accounting and tax obligations
IP address and basic request data (browser, page requested, time)	Automatically, when your browser loads the site	To serve the site, keep it secure and fix faults
Your language choice (`bp-lang`) and a flag that the intro has played (`bp-intro`)	Saved in your browser's local and session storage	To remember your language and skip the intro on later visits. This never leaves your device
Approximate weather and air quality for Kuala Lumpur	Your browser asks Open-Meteo directly. We send no personal data; Open-Meteo sees your IP address like any website you load	To show the live "KL now" indicator and weather effects. The result is kept in session storage for 3 hours

We do not use advertising or tracking cookies, we do not profile visitors, and we do not collect sensitive personal data (such as health, religion or political opinions). Please do not send us such data or your identity card number in an enquiry.

How we use and disclose it

We use your data only for the purposes above. We do not sell it. We may share it with:

Service providers who help us run the business, such as web hosting, email, messaging (WhatsApp), accounting and cloud storage, under duties of confidentiality;
Professional advisers, auditors, and government or regulatory bodies where the law requires it;
A buyer or successor, if the business is ever sold or restructured.

Some of these providers store data outside Malaysia. Where this happens we only use providers that protect data to a reasonable standard, in line with section 129 of the PDPA.

Your choices on this website

Browser storage: clear site data in your browser at any time to remove the language and intro settings.
Weather indicator: block requests to open-meteo.com and the site still works, without live weather.
Reduced motion: if your device asks for reduced motion, the weather and city animations are switched off.

How the PDPA principles apply

General and Notice & Choice: we tell you here what we collect and why, and collect only what you give us or what is needed to run the site.
Disclosure: we share data only for the purposes above or with your consent, or where the law requires.
Security: we use encrypted connections (HTTPS), access controls and trusted providers to protect data from loss, misuse and unauthorised access.
Retention: we keep enquiries and project records only as long as needed, and keep invoices and accounting records for the period required by Malaysian law (generally seven years). Other data is deleted or anonymised when no longer needed.
Data Integrity: we keep the data we hold accurate and up to date. Tell us if something changes.
Access: you can see and correct the data we hold about you, as set out below.

Your rights

Under the PDPA you may ask us to:

confirm whether we hold your personal data and give you a copy;
correct data that is inaccurate, incomplete or out of date;
stop using your data for direct marketing, or withdraw your consent (this does not affect what we did before, and some data we must keep by law).

Email us (below) with your name and what you need. We may ask you to confirm who you are. We aim to reply within 21 days, as the PDPA requires, and may charge a reasonable fee for copies as allowed by law. If we cannot meet a request, we will say why.

Our mobile games (Pixel Blocks and Bit Pixel Arcade)

The sections above cover this website. This section adds how our mobile games, starting with Pixel Blocks, handle data. Nothing above changes.

Data	How we get it	Why we use it
Your progress: scores, unlocked skins and themes, shards, settings and daily-challenge history	Saved only on your phone	To let you continue playing. We do not receive it
Online ranking profile: the player name you choose (we add a short random tag, such as `#AB12`), an optional country, and an anonymous player ID	You enter the name and country in the game; the ID is created for you and kept on your phone	To show you on the Bit Pixel Arcade leaderboards, shown to other players. Do not use your real name or anything private as a player name
Scores you submit: score, game mode, number of moves, play time and date	Sent automatically by the game when you finish a game	To build the leaderboards and to detect impossible or cheated scores
IP address and basic request data	Automatically, when the game contacts our server	To limit abuse and keep the service secure. We do not use it to identify you or to work out your location
Advertising ID, approximate location from your IP address, ad interactions	Collected by Google AdMob, our ad provider, when ads are shown	To show and measure ads. Governed by Google's privacy policy. On iOS, tracking only starts if you allow it in the system prompt
Anonymous usage and crash data	Collected by Unity analytics services	To fix crashes and understand how the game is used

We do not ask for your email, phone number, exact location or contacts in the games, and there are no accounts or passwords. We do not sell your data. The leaderboards show only your player name, country and scores.

Change or delete your ranking profile: in the game, open Ranking, then Profile. You can change your name, and you can change your country once every 7 days. "Delete all my data" removes your ranking profile and scores from our server and clears the progress saved on your phone. Reinstalling the game does not restore it.
Ads and tracking: you can reset or limit your advertising ID in your phone's system settings. Those settings are controlled by Google and Apple, not by us.
Requests by email: if you can no longer open the game, email us (below) with your player name and tag and we will delete your ranking profile and scores. We keep leaderboard data until you ask us to delete it.

The games are for a general audience and are not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has given us personal data, contact us and we will delete it. Data sent between the game and our server uses encrypted connections (HTTPS). Everything else in this policy, including your rights under the PDPA, applies to the games as well.

Children

This website is for businesses and is not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, contact us and we will delete it.

Links to other sites

The site links to our clients, WhatsApp, and other third parties. They have their own privacy practices and we are not responsible for them.

Data breaches

If a personal data breach is likely to cause significant harm, we will notify the Personal Data Protection Commissioner and the people affected as the PDPA requires.

Changes to this policy

We will update this page when our practices or the law change. The date at the top shows the latest version. If you disagree with a change, please stop using the site and contact us.

Language

This policy is written in English. If a translation differs from it, the English version applies.

Contact

Personal data enquiries: Bit Pixel Sdn Bhd, Malaysia
Email: [email protected] · WhatsApp: +60 16-205 6730